Run implementation calls with clients to get the free trial set-up process kicked-off.
Support the client during the implementation phase to ensure the trial is set-up efficiently and speedily.
Actively work on building a secondary relationship with the client during the implementation process.
Proactively follow-up with clients
Answer incoming support questions from emails, website contact requests and tickets from prospective new clients
Manage the admin around all active free trials and keep impeccable records of all client communication.
Strong phone presence and relationship building skills.
Willingness to work shifts to cover US hours including 12pm to 8pm
Excellent verbal and written communications skills, you will be a part of the sales team so communications must compliment the messaging delivered by the sales team.
Ability to multi-task, prioritise, and manage time effectively
Technical aptitude and ability to learn software programs – you will require an in-depth knowledge of software solutions and how to implement them.
Strong listening and problem solving skills
Lead Test Analyst – Norwich, Norfolk – £30-35k plus, great benefits package. Flexible/Home working This position would be ideal for...Apply For This Job
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